OAK SUMMARY

Oak offers innovative private client, corporate and fund administration services tailored to our clients' needs. Today, Oak operates across Guernsey, Jersey, Isle of Man, Mauritius and The Bahamas with more than 250 employees administering over $27.5 billion in assets. The group is known for its client-centric approach, commitment to excellence and forward-thinking vision.

Oak is owned by Opera Limited, a new holding company backed by Pula, the family office of Stephen Lansdown, co-founder of Hargreaves Lansdown, along with like-minded shareholders such as Sealyham, the family office of Tom Scott.

Opera has welcomed Accuro, Amber (now Oak Bahamas), HFL, Meritus and Oak into the fold — each one powered by Opera, each one contributing to our shared ambition.

For more information, please visit: https://www.operalimited.com/ 

JOB SUMMARY

The role sits within the Trust & Corporate Department and is a diverse role which is pivotal to business success. A large part of the role is to establish and develop client relationships and build the reputation of Oak as a client focused business who meet and exceed client expectations.

KEY RESPONSIBILITES

The post holder will be responsible for:

Client Service & Relationships

• Ensuring that client service levels are maintained to a high level all times and that proper oversight is in place within the team to ensure clients receive responses to communications and that any requests for action are accepted in to a properly monitored workflow process which ensures the necessary action is taken

• Maintaining and building good relationships with clients and intermediaries through quality service and promoting this ethos within the wider team

• Providing Client Manager responsibility for all client relationships and entities within the team managing any client related issues

• Responding to all client communications within 24 hours of receipt (including holding replies)

• Providing higher level technical support to the team, other business functions of OTGL and to Clients and Intermediaries

• Attending client meetings as required

• Acting as a “B” signatory and ensuring all transactional work within the team is being actioned and monitored effectively

• Taking responsibility for the UK meetings relating to the team’s portfolio under management and where possible meeting with these clients on an annual basis. Team members should be included on these trips, where appropriate, to continue their personal development and the on going development of the client relationship

• Working closely with the Board of Directors on the strategic direction of the administration function of the business

Regulatory & Risk

• Interacting with the Risk Team to ensure all the compliance requirements of the team’s portfolio of clients are being met and appropriate action is taken as a matter of urgency to address any deficiencies.

• Assisting with the development of Guidance Notes as required

Client Reviews

• Completing an annual allocation of Periodic Reviews

• Ensuring completion of Periodic Review generated Tasks as they become due

Financial Reporting

• Ensuring all financial reporting requests are dealt with as quickly as possible. This will include the signing of financial statements, dealing with accounting team queries and clearing unclarified entries and incoming funds queries.

General Responsibilities

• Detailed and full recording of time billing, aiming to reach a pre-determined billing target each month

• Attendance and contribution at Management meetings

• Providing support to the Board as required

• Attending to any project requirements as directed by the Board within the timescales issued e.g., tax communications to clients

• Completing and inputting time in the time billing system on a daily basis

• Completing any other duties as may be required from time to time in accordance with the requirements of the role, team and evolving nature of the function

• In all aspects of your role, display and adhere to our vision and values of Client Focus, Excellence in Execution, Integrity, Innovation, Value, Development and Leadership

KEY COMPETENCIES & SKILLS

• Holds, or is working towards a relevant professional qualification e.g. ACCA, STEP, CGI and minimum 5 years post qualifying experience in the fiduciary sector and/or at least 10 years industry experience.

• Detailed understanding of fiduciary services business including detailed knowledge of the regulatory framework.

• Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel

• Ability to work under pressure & meet deadlines

• Excellent written and verbal communication skills

• Positive attitude with problem solving ability – we don’t have problems, only solutions!

• A proactive approach to work & the ability to work under own initiative

• Strong management skills

• Strong leadership qualities & the ability to lead by example

KEY BUSINESS PARTNERS

• Team Leaders, managers and administrators

• External clients & intermediaries

• Trust & Corporate Directors

• Board of Directors

• Compliance Team